This Refund Policy complies with Razorpay / Cashfree / PhonePe Payment Gateway requirements.

1. Digital Products – E-Books, Online Courses, EMI Calculators & Digital Guides

Our digital products are delivered instantly via download link / login access on your registered email immediately after successful payment.

Since digital products cannot be returned after access is granted, we have a STRICT NO-REFUND POLICY once the product is delivered / accessed / downloaded.

If you face any technical issue in downloading or accessing your product, please contact us within 7 days of purchase at mail@wintechguru.org with your Order ID and Payment Screenshot. Our team will fix the download issue or provide alternate access within 48 working hours. This is not a refund, but technical support.

2. Consultancy Services – Passport Assistance & Business Promotion

For Passport Assistance @ Rs.1000 and Business Promotion Package @ Rs.1353/Year - Our consultancy fee is for documentation guidance, checklist verification, and assistance services.

Once service work has started (form filled, checklist shared, guidance provided), consultancy fee is non-refundable as it is a service effort. If we have not started your work, you can request cancellation within 24 hours of payment.

3. Physical Products – Garments, Mall Products (If Applicable)

If you ordered any physical product from WinTechGuruMart.com / WinTechGuruMall.com and received a damaged, defective, or wrong product, you can raise a return request within 7 days of delivery with unboxing video + photo proof.

After verification, we will replace the product or issue a refund. Customer needs to courier the product back at their cost for verification in case of physical damage.

4. Double Payment / Failed Transaction / Duplicate Charge

If your money is debited twice for the same order or payment is deducted but Order ID is not generated due to technical failure, please email us within 7 days at mail@wintechguru.org with Bank Statement Proof. After verification with our payment gateway (Razorpay/Cashfree/PhonePe), the extra amount will be fully refunded to your original payment source.

5. Cancellation Policy

Digital product orders cannot be cancelled after payment as access is instant. For consultancy services, you can cancel within 24 hours if work has not started. For physical products, you can cancel before dispatch by emailing us at mail@wintechguru.org. Once dispatched, cancellation will be treated as per Return Policy above.

6. Refund Timeline & Mode

If a refund is approved after review by Secure Future Care Private Limited, it will be processed to your ORIGINAL payment source only (Bank Account / UPI / Wallet) within 7-10 business working days. We do not process refunds in cash or to a different account.

7. How to Raise a Refund / Support Request

Email: mail@wintechguru.org
Subject: Refund Request - [Your Order ID]
Please Include: Order ID, Date of Purchase, Payment Screenshot, Reason for Refund, Phone Number
Support Team Working Hours: Mon-Sat, 10 AM - 6 PM

8. Contact & Grievance Officer

Company: Secure Future Care Private Limited (Since 2016)
CIN: U74999DL2016PTC304495
Registered Office: E-5/286, Gali No.5, Netaji Subhash Mohalla, Panchwa Pusta, Sonia Vihar, North East Delhi – 110090
Email: mail@wintechguru.org
WhatsApp: +91-8750342972 / +91-9354938787
Website: https://wintechguru.org